Part of our FREE Training Week
A course for customer facing staff who are looking to build rapport.
We will introduce customer service, covering its importance, easy ways to understand customers’ needs, the best way to deal with more difficult customers and building rapport. Understanding the customers’ needs. Understanding what the customer wants to get out of your service is a crucial step towards providing a great service. If you can understand what the customer wants, you can deliver a tailored experience.
Rapport establishes trust between you and your client. The more you get to know your client, and the more they get to know you, the easier the process. They can trust that you will provide the best service, and you can trust them to listen to your ideas and advice.
Whatever the case, you will always encounter some difficult customers. We will cover tips for dealing with tricky customers and how best to diffuse a situation.
Customer service is an essential part of business. Good customer service can make or break whether a client chooses your business over another. We will explore the key benefits of implementing good customer service practices and how your business can benefit.
